Terms & Conditions

CONCIERGE SERVICE

Please read these Terms carefully before using this website or the Concierge Service (“Concierge Service(s)”) managed by Oficea Company Limited (“Oficea”). By submitting your order (“Order(s)”), you, the client, agree to and shall abide by the present terms and conditions:

Terms and Conditions:

1. Upon receipt of your duly filled in Order, Oficea shall transmit same to the relevant service provider (“Preferential Third-party Service Provider”) registered under the Concierge Services. Your Order shall be subject to confirmation by the Preferential Third-party Service Provider, with who you shall contract for provision of the services and/or products requested in your Order.
2. Whilst Oficea shall communicate to you on its Site, relevant terms and conditions of the Preferential Third-party Service Provider pertaining to its provision of specific services and products, your Order shall be subject to such agreement that shall be entered into between you and the Preferential Third-party Service Provider upon confirmation of your Order.
3. As agreed with the Preferential Third-party Service Provider, you also agree that Oficea shall be entitled to deduct from payments being made for Orders, its administrative fee for managing the Concierge Services.
4. By submitting your Order, you warrant that all information and particulars provided in the Order form are accurate and true and that you shall immediately notify in writing, Oficea and the Preferential Third-party Service Provider of any changes to such information and particulars pending fulfilment of any obligations pertaining to the Order.
5. You must notify us immediately in writing of any changes to your Order (please see our contact details below).
6. Natural persons placing Orders for themselves or on behalf of any other person (whether natural or legal persons) must be at least 18 years of age or are deemed to possess the legal authority to make the Order.
7. Please contact us immediately should you be dissatisfied with any aspect of the Concierge Services you receive, and we will use reasonable endeavours to look into the issue and to respond to you as soon as reasonably practicable. Oficea will not be responsible for the failure of any Preferential Third-party Service Provider to provide any services or the negligence in the performance of the service contracted. However, we will endeavour to assist you in the resolution of any such issue.
8. Unless otherwise is expressly agreed by Oficea in writing, Oficea:
9. shall act solely as a facilitator and intermediary between you and the Preferential Third-party Service Providers. Nothing shall entitle any person to bind Oficea into any contracts, agreements and/or undertakings, without Oficea’s prior written consent;
10.  is independent, shall not be considered as an agent of any third party, such as any Preferential Third-party Service Provider;
11. is not a party to any contract between you and any Preferential Third-party Service Provider(s) for fulfilment of the Order; and
12. although Oficea will use its reasonable endeavours to conduct adequate screening of Preferential Third-party Service Provider, Oficea does not warrant as to the reliability, feasibility, profitability, due diligence, quality, scope of work and/or performance of such Preferential Third-party Service Provider.
13. Preferential Third-party Service Providers offering their services to you, whether or not through Oficea’s facilitation, shall be considered as independent and shall:

1. at their own discretion, decide on their own service offerings and pricing;
2. be responsible for any and all liability pertaining to or arising from the services that it provides.

1. Nothing herein shall be deemed to infer a relationship of employer and employee or any partnership between Oficea and any Preferential Third-party Service Provider.  
2. Unless otherwise is agreed by Oficea with the Preferential Third-party Service Provider in writing, Oficea shall bear no risk and liability whatsoever in any goods and/or belongings deposited with it for the purposes of any services provided under the Concierge Services. The Preferential Third-party Service Provider(s) shall bear all risk in goods and/or belongings deposited with it for the purposes of any services provided under the Concierge Services, subject to its terms and conditions of service or sale displayed and accepted by you at the time of your order.
3. Oficea shall be entitled, at its sole discretion, to dispose of any and all foodstuff and perishable goods that are not collected by the you, the client, within the scheduled delivery time, without being liable for any indemnity and/or compensation whatsoever in relation thereto.
4. To the fullest extent permitted by law, Oficea and its shareholders and/or any of their respective officers and/or employees shall not be liable whatsoever for any liability and/or prejudice whatsoever arising from Oficea’s services such as any facilitation by Oficea of the provision of services by third parties whether or not Preferential Third-party Service Providers.
5. In the event of any third-party claims brought against Oficea, its shareholders and/or any of their respective officers and/or employees as a result of any service or undertaking provided by the Preferential Third-party Service Provider and/or breach by you of your agreement with the Preferential Third-party Service Provider pertaining to the Order, you and/or Preferential Third-party Service Provider shall hold Oficea harmless against such claims and indemnify Oficea for any sums which, it may be required to pay (including legal fees) as a result of such claims.
6. We reserve the right at any time to modify the Concierge Service and to add or remove content on the Site, or stop providing the Concierge Service for any reason
7. Oficea reserves the right to update and/or change these Terms from time to time at its sole discretion, and your continued use of the Site and/or the Concierge Service will be subject to the then current version of these Terms. We recommend that you read the current version of these Terms each time before you use the Concierge Service.
8. Use of Website:

Use by you of this website shall be subject to the terms and conditions of use of website displayed thereon.

1. Processing of data:

Personal data shall be processed by Oficea in accordance with its Privacy Policy available on the https://www.oficea.com/privacy-policy/ Unless you notify us otherwise in writing, your personal details shall be registered in Oficea’s database for the purposes of recording and following-up on your Order and ensuring customer satisfaction.

1. Governing Law

These Terms shall be governed and construed in accordance with the laws in force in Mauritius. Any dispute or claim arising out or in connection with these Terms shall be referred to the exclusive jurisdiction of the courts of the Republic of Mauritius.

• If you have any queries or need to contact us in respect of your Order, you may contact our Concierge whose contact details are as follows:

Email: concierge.oficea.com

Tel: 404 8949

Cell: 5 983 8071

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